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Call Centre Staff Support
and System Operator
Work
with Keys Direct, a thriving direct response fundraising agency focused
on making the world a better place. If you enjoy an active team
environment where you can apply your technical and customer service
skills then consider becoming our Call Centre Staff Support and System Operator.
We
are looking for a candidate to fill a full time position who has
excellent communication and interpersonal skills and has a great
working knowledge of SQL, Microsoft Access and Excel. A positive and
outgoing attitude is required as you will be interacting one-on-one
with call centre phone agents handling questions in person, via phone,
chat and email on all company supported applications.
QUALIFICATIONS:
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Affinity for helping people with a mature, professional, and upbeat attitude
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Experience working within a call centre in systems operation or technical support
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Excellent computer skills and superior knowledge of SQL, MS Access databases and all Microsoft Office applications
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Strong problem solving and analytical skills
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Well organized with great accuracy and attention to detail and must be able to work with multiple interruptions.
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Candidate
should also have experience with LAN/WAN fundamentals such as TCP/IP,
routers, firewalls, switches, cabling, and troubleshooting.
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Dependable and honest
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Fluent in English ~ French is an asset
RESPONSIBILITIES
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Troubleshoot computer problems and determine source, fix issues or replace malfunctioning or defective equipment.
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Manage and update SQL database; run database queries as required
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Provide segmentation reports as necessary
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Provide feedback reports to executive
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Perform hardware and software installations
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Provide computer orientation to new company staff
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Ability to learn technically challenging information quickly
PERKS AND CONDITIONS OF EMPLOYMENT:
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Medical and Dental benefits after 3 months.
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Criminal check required and will be reimbursed after 1 month of employment
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Team atmosphere
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Lounge area for relaxing
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Room for more opportunity, responsibility and advancement for the right fit
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Starting wages: depending on experience
Please, download and complete application, and submit to terri@keysdirect.com or fax to 613-841-9851.
Donor Relations
& Tele-Fundraising Specialists WE ARE Keys Direct
WE Make the World a Better Place!
WE ARE a TEAM that reaches higher Each Day than the last!
Work
with Keys Direct, a thriving North American direct response fundraising
agency focused on making the world a better place in a very unique
environment and following a very unique business model compared to what
you’re probably thinking of or may have experienced.
The proof is…. “in the pudding” as they say!
We
are one of the most respected agencies in our industry and our clients
even go on-camera to sing our praises and discuss just how important
our work is for them and those they serve.
If you enjoy an
active team environment where you can apply your ability to quickly
think on your feet, use your unique personality to succeed and raise
funds for many of North America’s most high-profile charities and
non-profits, we’re the place for you to have fun and make a difference
each day!
You like to help people with a mature, professional and upbeat attitude.
You like challenge, change and you’ve got a great personality.
You like to set the bar high and reach for your best every day.
You’re comfortable on a PC computer and can do basic data entry work and can find your way around MS Office.
We raise money every day which goes directly to our clients which:
saves lives, funds medical research, buys medical equipment, saves
important environmental areas and special/endangered species, helps
foster higher education at home or abroad.
We’re also looking for:
Bi-Lingual (English-French) Donor Relations &
Tele-Fundraising Specialists
Bi-Lingual (English – Spanish) Donor Relations &
Tele-Fundraising Specialists
PERKS AND CONDITIONS OF EMPLOYMENT:
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Some of the best Medical/ Dental benefits after 3 months.
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Criminal check required and will be reimbursed after 1 month of employment
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You’re bondable
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You’re reliable and understand that if hired Full-time, it means Full-Time
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You’re reliable and understand that if hired Full-time, it means Full-Time
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Team atmosphere where you feel as comfortable getting help as giving it
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Lounge area for relaxing, games, pool, tv, music and more… -
Room
for more opportunity, responsibility and advancement for the right fit
– so some travel could be required to new offices we open -
Starting wages: depending on experience that fits our unique environment $11-$20 + bonuses, profit sharing and more!
To apply for this position, please download
our interactive Employment Application form.
Submit your application form electronically
or mail to:
Keys Direct,
2580 Innes Road,
Ottawa ON K1B 4Z6
Please, download and complete application, and submit to jobs@keysdirect.com or fax to 613-841-9851.
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